Privacy Policy

Privacy Policy
BORS Community Services is committed to protecting the privacy, dignity, and confidentiality of participants, families, carers, staff, contractors, stakeholders, and website visitors. We understand that personal information, including health and disability-related information, must be handled responsibly, securely, and respectfully.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in the course of delivering disability support, community services, administration, recruitment, referrals, enquiries, and website-related activities.

Information We Collect
We may collect personal information such as names, contact details, date of birth, address, emergency contact information, NDIS participant details, support needs, service preferences, incident information, progress notes, health-related information, consent records, feedback, complaints, employment information, and information submitted through website forms.

We only collect information that is reasonably necessary for our services, operations, legal obligations, safety requirements, quality improvement, and communication with participants and stakeholders.

How We Use Personal Information
Personal information may be used to provide safe and appropriate support services, assess participant needs, prepare service agreements, coordinate care, manage staff rostering, maintain records, respond to enquiries, process referrals, meet reporting obligations, improve service quality, and communicate with participants, families, carers, representatives, workers, regulators, and relevant service providers.

We will not use personal information for unrelated purposes unless permitted by law, required for safety, or authorised by the individual or their legal representative.

Disclosure of Information
We may disclose personal information to authorised staff, support workers, service coordinators, health professionals, plan managers, support coordinators, government agencies, emergency services, auditors, insurers, legal advisers, or other approved third parties where required to deliver services, meet compliance obligations, manage risk, or protect health and safety.
We do not sell personal information to third parties.

Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This may include secure digital systems, access controls, password protection, staff confidentiality obligations, record management procedures, and secure disposal practices when information is no longer required.

Website and Online Forms
When visitors use our website or submit online forms, we may collect information provided voluntarily, including enquiry details, referral information, contact information, and feedback. Our website may also collect basic technical information such as browser type, device information, and website usage data to improve performance and user experience.

Access and Correction
Individuals may request access to their personal information or ask for incorrect information to be corrected. We will respond to requests within a reasonable timeframe and in accordance with applicable privacy obligations.

Consent and Choice
Where required, we seek consent before collecting, using, or sharing sensitive information. Participants have the right to be informed about how their information is used and to make choices about their information, subject to legal, safety, and service delivery requirements.

Complaints and Feedback
If you have concerns about how your personal information has been handled, please contact us so we can review and respond to the matter. We take privacy concerns seriously and will make reasonable efforts to resolve complaints promptly and fairly.

Policy Review
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or organisational practices.